FAQs

Art Launch Frequently asked questions

How does Art Launch work?

Art Launch works with artists around the globe to bring you unique and awesome products using a crowdfunding model (think Etsy meets Kickstarter). Products are usually changed out every week and vary in type. Here’s a quick breakdown of how it works:

    • A product type is determined by Art Launch

    • Artists submit designs for the specified product

    • Artists’ submissions go into a “pre-launch” period where a design must sell a certain amount to reach the predetermined goal

    • The design will go live anytime after reaching its sales goal, or will be removed if it does not reach the goal

    • Production of items will begin after the sale ends

What’s the difference between pre-launch and live?

During the pre-launch period, a design must sell a predetermined amount of items in order to proceed to the next step of going live. Once a design goes live, it is marked for production. Designs that fail to meet the sales goal will be removed. For example: the sales goal is 5. Design A sells 7 but design B only sells 2. Design A will go live, while design B will be removed.

When will I be charged?

You can be charged anytime after the item you order reaches its sales goal. If you place an order during the pre-launch period and the item does not reach its sales goal, you will not be charged.

    • Pre-Launch Order (sales goal reached): charged anytime after the sales goal is reached

    • Pre-Launch Order (sales goal NOT reached): no charge

    • Live Order: charged anytime after placing order

Do you offer bulk or wholesale discounts?

Yes, we do! Discounts depend on the product type and quantity ordered. The bulk/wholesale discount is based on a single design. You must purchase a quantity of a single design for it to apply. A discount table will be available on the product page and discounts will be applied in your cart.

How do I create an account?

On a laptop or PC, hover over “Customer Account” on the upper left side of the page. A drop down menu will appear. Click on “Register” and follow the subsequent instructions. On a tablet or smartphone, tap the menu icon on the upper right side. Tap on “Register” under the “Customer Account” heading.

How long does it take from my order to ship?

We will ship orders as quickly as possible. However, depending on the volume of orders, number of designs and type of product, shipping times will vary. We will strive to keep customers informed on the progress of orders through our email newsletter. Make sure to sign up for a customer account for updates.

Will past products be available after the sale ends?

At the moment, no. Once the sale ends, the items will no longer be available for purchase.

Will my item look exactly as it appears on your site?

What you see on our website is a digital representation of what you will receive. While we strive to keep what’s shown on the site in sync with what you receive, we cannot guarantee design colors, design placement, etc.

How much does shipping cost?

Shipping costs will vary depending on the product, though we try to offer free shipping when possible. Shipping costs will be stated on the product page.

Which carrier do use for shipping?

We will be using USPS (United States Postal Service) First Class and Priority Mail.

Do you ship internationally?

We’re very sorry but we currently only ship within the United States.

I have more questions. How can I contact Art Launch?

We’re happy to help! You can use the “Contact Us” link at the bottom of the Art Launch homepage, or you can email us directly at groundcontrol@artlaun.ch

 

 Artist Frequently asked questions

How does Art Launch work?

Art Launch works with artists around the globe to make unique and awesome products using a crowdfunding model (think Etsy meets Kickstarter). Products are usually changed out every week and vary in type. Here’s a quick breakdown of how it works:

    • A product type is determined by Art Launch

    • Artists submit designs for the specified product

    • Artists’ submissions go into a “pre-launch” period where a design must sell a certain amount to reach the predetermined goal

    • The design will go live anytime after reaching its sales goal, or will be removed if it does not reach the goal

    • Production of items will begin after the sale ends

Who retains the rights to the submitted artwork?

Artists retain full rights to their artwork. We do not require artwork to be exclusive; artwork can be used or sold in any way the artist wishes.

How does commission work?

You will receive a commission percentage based on the product type. Commission information will be provided in the Mission Details (hover over “Artist Account” at the top left of the Art Launch homepage, a drop down menu will appear, click on “Upcoming Artist Missions”). Commissions will be paid monthly. If your design does not reach the predetermined sales goal, the product will not be made and no commission will be issued.

How is the prize winner determined?

If a prize is offered for a mission, the winner will be determined by number of sales and the top selling design will win the prize. In the event of a tie, the prize money will be divided equally between the tied designs.

Will my design look exactly as it was submitted?

The mock ups you see on our website are a digital representation of what will be produced. We aim to keep the mock up/ final product as close to your original submission as possible. However, there may be instances where minor adjustments are made to suit production needs.

What if my design doesn’t sell well?

As long as you reach the predetermined sales goal during the pre-launch, any orders for your product will be produced and shipped. If your design is far off from reaching the sales goal, we have the right to cancel pre-orders (if any) and remove your product at any time.

How do I sign up?

When you hover over “Artist Account” on the top left of the Art Launch homepage, a drop down menu will appear. Click on “Register” and follow the subsequent instructions. Make sure to check the box that asks if you want to apply to become a vendor. Please check out our video on “How to Register for an Artist Account”.

If I sign up, do I have to participate in every mission?

No. You can participate in as many, or as few, as you would like.

How do I submit a design for a Mission?

Log in to your Artist Account and go to your Artist Dashboard. You MUST have an account to submit a design. Once in your Artist Dashboard you will see the option to create a new product. Please make sure you check the submission dates for the product type to verify that we are still accepting submissions (the dates can be found under “Upcoming Artist Missions”). Please check out our video on how to create a new product for more information: https://youtu.be/7zPyCg-eozc

I have more questions. How can I contact Art Launch?

We appreciate our artists and are happy to assist you! You can use the “Contact Us” link at the bottom of the Art Launch homepage, or you can email us directly at groundcontrol@artlaun.ch